Refund policy

Return & Refund Policy

At MyKeepsakeStory, every item is custom-made and personalized specifically for you. Because of the unique and personal nature of our products, we are unable to accept returns or exchanges once an order has been placed.

Personalized Items

All of our products are created based on the details you provide at the time of ordering. For this reason:

All sales are final.
We do not accept returns or exchanges on personalized or custom-made items.
Please double-check all names, dates, spellings, and details before placing your order.

Damaged or Incorrect Orders

Your satisfaction is very important to us. If your item arrives:

Damaged
Defective
Incorrect due to our error

please contact us within 7 days of delivery at [your email address] with:

Your order number
A description of the issue
Clear photos of the item and packaging

If the issue is confirmed to be our error, we will gladly replace the item at no additional cost.

Order Changes or Cancellations

Because production may begin quickly, order changes or cancellations may not be possible once an order has been submitted. If you need help with an order, please contact us as soon as possible and we will do our best to assist.