Shipping policy

Shipping Policy

Thank you for shopping with MyKeepsakeStory. Every item we create is custom-made and personalized, so please allow time for production before shipping.

Processing Time

All orders are made to order. Our typical processing time is 3–7 business days before shipment. During busy seasons or holidays, processing times may be slightly longer.

Shipping Time

Shipping times vary depending on your location and the shipping method selected at checkout.

Estimated delivery times:

Canada: 5–10 business days
United States: 7–12 business days
International: 10–20 business days

Please note that these are estimated delivery times and may vary due to carrier delays, customs processing, weather, or other factors outside our control.

Shipping Confirmation & Tracking

Once your order has shipped, you will receive a shipping confirmation email that includes your tracking number so you can follow your package's journey.

Incorrect Address

Please make sure your shipping address is correct when placing your order. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If a package is returned due to an incorrect address, the customer may be responsible for additional shipping costs to resend the item.

Lost or Delayed Packages

If your package appears to be lost or significantly delayed, please contact us and we will help you work with the shipping carrier to locate your order.